This policy outlines the procedures and fees related to the cancellation of tours booked through Momotour.com. I strive to be fair while covering the non-recoverable costs incurred in planning your tour.

1. General Cancellation Procedure

All cancellation requests must be submitted in writing to contact@momotour.com.

• Effective Date: The cancellation will be effective on the date I receive your written email (during Bangladesh standard working hours: Sunday – Saturday). Requests received after working hours or on holidays will be processed on the next business day.

2. Cancellation Fee Schedule (Standard Tours)

The following scale applies to all standard multi-day and packaged tours. Cancellation fees are calculated as a percentage of the total tour price:

3. Non-Refundable Components & Exceptions

Certain costs are often non-recoverable from third-party suppliers and will be deducted from any eligible refund amount, regardless of the time of cancellation.

• Third-Party Fees: This includes all costs associated with pre-purchased domestic/international air tickets, train tickets, non-refundable hotel room deposits, or special event passes, as per the individual supplier's policies.
• Administrative & Service Charges: Administrative costs, transaction fees, and a standard service charge of [$1-2] per person are non-refundable.
• Visa Services: Any visa application fees and processing service charges are strictly non-refundable, regardless of the visa application’s outcome (approval or denial).
• Unused Services: No refund will be provided for any unused services once the tour has commenced, including missed meals, hotel nights, or transportation segments due to the client's decision or delay.

4. Cancellation by Momotour.com (Non-Force Majeure)

Momotour.com reserves the right to cancel a tour up to 15 days before the departure date if the minimum number of participants is not met.

• In this event, clients will be offered a full refund of all payments made to Momotour.com, or the option to transfer the full value of the booking to an alternative tour date or itinerary.
• Momotour.com is not responsible for any incidental costs incurred by the traveler, such as non-refundable personal flights or visa costs.

5. Force Majeure & Unforeseen Circumstances

In the event that the tour is cancelled, significantly altered, or cannot commence due to circumstances beyond my control (such as natural disasters, political unrest/strikes/hartals, national emergency, border closures, or government travel advisories):

• Refund: We are not obligated to provide a refund. However, we will use reasonable efforts to recover funds from our third-party suppliers (hotels, transport, etc.). Any refund issued will be the recovered amount minus all non-refundable deposits and the administrative costs.
• Alternative: I will prioritize offering the client the option to reschedule the tour to a later date or accept a Travel Credit Voucher for the full value of the recoverable funds.

6. Refund Processing

• Method: Refunds will be credited back to the original method of payment (e.g., credit card, bank account, MFS).
• Timeline: Due to varying bank processing times and third-party supplier refund cycles (especially for international components), refunds may take 7 to 10 working days for domestic services and up to 3 to 4 weeks for international services to be completed and reflect in your account.
• Transaction Costs: Any charges incurred by the payment gateway or Mobile Financial Services (e.g., bKash) for the original payment and the refund transaction will be borne by the customer and deducted from the eligible refund amount.